Privacy policy

Last updated: October 2025

At Wool Hugger, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.woolhugger.com or purchase from us.

1. Who We Are

Wool Hugger
Company number: 11853754
Registered in England and Wales
Registered office: 7 Princes Square, Harrogate, England, HG1 1ND
Correspondence address: Wool Hugger, Haggs Rd, Harrogate, HG3 1EQ
Email: info@woolhugger.com
Telephone: 01423 209019

Wool Hugger is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of information:

a. Information you provide directly:

  • Name, billing and delivery address
  • Contact details (email, phone number)
  • Payment details (processed securely through our payment providers)
  • Account information (if you create an account)
  • Communications and correspondence

b. Information collected automatically:

  • Your IP address and browser type
  • Device information
  • Website usage data (pages visited, time spent, etc.)
  • Cookies (see Section 8)

c. Information from third parties:

  • Payment providers (e.g. Shop Pay, PayPal etc.)
  • Delivery partners (e.g. Royal Mail, courier services)

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Manage your customer account
  • Send you updates, offers, or newsletters (only if you’ve opted in)
  • Improve our website and customer experience
  • Meet our legal and tax obligations

We will only use your personal data when legally permitted, such as to fulfil a contract, comply with legal duties, or where you have given consent.

4. Sharing Your Information

We only share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g. Shop Pay, Stripe etc.)
  • Delivery couriers (e.g. Royal Mail etc.)
  • IT and website hosting providers
  • Professional advisors (accountants, auditors)
  • Facebook (www.facebook.com/privacy/policy)
  • Lawrence & Barnes*

All third parties are required to keep your data secure and use it only for the agreed purpose.

*Lawrence & Barnes are a local Harrogate based business who we (Wool Hugger) have collaborated with on various special woolly projects. Occasionally, we (Wool Hugger) offer L&B products or promotions on www.woolhugger.com. 

To give our customers the best service possible and reduce handling charges, certain items may be shipped/fulfilled by Lawrence & Barnes.  The only data shared is that which is specific to a successful delivery and handled with GDPR compliant Privacy Terms.

Lawrence & Barnes is a registered British company based in Harrogate (company number 14585671), you may view their T&Cs and Privacy Policy on their website www.lawrenceandbarnes.com.

Please note; any orders shipped by Lawrence & Barnes are the responsibility of Wool Hugger and we remain your point of contact for any order issues. Should a problem arise, please refer to the relevant policy linked to in our footer for advice or email our team at info@woolhugger.com.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
Typically, we retain order records for 6 years in accordance with UK tax law.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Data portability

To exercise any of these rights, contact us at info@woolhugger.com.

7. Data Security

We use appropriate security measures to protect your data, including encrypted payment processing (SSL), secure servers, and restricted access controls.
However, no internet transmission is completely secure, and you provide data at your own risk.

8. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and improve its performance.
You can manage or disable cookies via your browser settings.
See our Cookie Policy (below) for more details.

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date amended accordingly.

11. Contact Us

For privacy-related queries or complaints, please contact:

Email: info@woolhugger.com
Address: Wool Hugger, Haggs Rd, Harrogate, HG3 1EQ
Telephone: 01423 209019

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookie Policy

Last updated: October 2025

This Cookie Policy explains how Wool Hugger (“we”, “us”, “our”) uses cookies and similar technologies on www.woolhugger.com.

By continuing to use our website, you agree to our use of cookies in accordance with this policy, unless you choose to disable them via your browser settings.

1. What Are Cookies?

Cookies are small text files stored on your computer or device when you visit a website. They help us recognise your device, remember your preferences, and improve your browsing experience.

Some cookies are essential for the site to function, while others help us analyse website traffic and performance.

2. Types of Cookies We Use

a. Essential Cookies

These cookies are necessary for the operation of our website. They enable features such as:

  • Secure checkout and payment processing
  • Saving items in your shopping basket
  • Account login and authentication

Without these cookies, certain services on our website cannot function properly.

b. Performance and Analytics Cookies

We use cookies from tools such as Google Analytics to collect anonymous data on how visitors use our website.
This helps us improve site functionality, page load times, and the overall customer experience.

Data collected includes:

  • Pages visited
  • Time spent on the site
  • Device and browser type
  • How users found our website

You can opt out of Google Analytics tracking at any time by visiting:
https://tools.google.com/dlpage/gaoptout

c. Functionality Cookies

These cookies remember your preferences, such as:

  • Language and region selection
  • Login details (if you choose to stay signed in)
  • Shopping cart contents between visits

They make your experience smoother and more personalised.

d. Advertising and Marketing Cookies

We may use cookies from advertising platforms (such as Google Ads or Meta) to display relevant promotions and measure the effectiveness of our marketing campaigns.
These cookies collect limited information about your browsing activity and may be used to show you tailored adverts based on your interests.

You can manage advertising cookie preferences through your browser or via the advertising network’s own opt-out tools.

3. Third-Party Cookies

Some cookies may be placed by third-party services integrated into our website — for example, social media plugins, analytics, or payment gateways.
We do not control these cookies and recommend reviewing the privacy and cookie policies of those providers for more details.

4. Managing Cookies

You can control or delete cookies at any time.
Most browsers allow you to:

  • View which cookies are stored
  • Delete cookies
  • Block cookies from specific websites
  • Block all cookies entirely

However, disabling cookies may affect the functionality of our website, particularly checkout and account login features.

For more information, visit:
www.aboutcookies.org or www.allaboutcookies.org

5. Consent

When you first visit our website, you will see a cookie consent banner.
By selecting “Accept” or continuing to browse, you consent to our use of non-essential cookies as described in this policy.
You can change or withdraw your consent at any time via your browser settings.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices.
Any changes will be posted on this page with the “Last updated” date amended accordingly.

7. Contact Us

If you have any questions about our Cookie Policy or data protection practices, please contact:

Email: info@woolhugger.com
Address: Wool Hugger, Haggs Rd, Harrogate, HG3 1EQ
Telephone: 01423 209019