Shipping policy
Shipping Policy – Wool Hugger
Last updated: October 2025
This Shipping Policy explains how and when your orders will be delivered when purchasing from Wool Hugger at www.woolhugger.com.
1. Shipping Destinations
We currently ship to:
- United Kingdom and Ireland
If your delivery address is not listed at checkout, please contact us at sales@woolhugger.com and we will do our best to help.
2. Processing Times
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding bank holidays).
- During peak periods (such as Christmas or product launches), processing times may be slightly longer.
- You will receive a dispatch confirmation email with tracking information (where applicable) once your order has shipped.
3. Delivery Timeframes (Estimated)
|
Destination |
Service Type |
Estimated Delivery Time |
|
UK Express |
Royal Mail / Parcelforce |
1–3 working days |
|
Wool Throws* |
Royal Mail / Parcelforce |
2–3 working days |
|
UK Standard |
Royal Mail / Parcelforce |
2–4 working days |
Delivery times are estimates and may vary due to factors beyond our control such as customs delays or courier issues.
*Please Note; orders of Richmond throws are shipped direct from the Lawrence & Barnes warehouse on a free Tracked 48 service.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Free standard shipping available on all orders unless specified otherwise on product page.
|
Service |
Delivery Time |
Order Weight Range |
Price |
|
Express |
1 to 3 business days |
0kg – 0.45kg |
£5.50 |
|
Express |
1 to 3 business days |
0.451kg – 1.85kg |
£7.50 |
|
Express |
1 to 3 business days |
1.851kg and above |
£10.00 |
|
Standard |
2 to 4 business days |
All orders |
Free |
|
L&B* |
2 to 3 business days |
All orders |
Free |
*Please Note; orders of Richmond throws are shipped direct from the Lawrence & Barnes warehouse on a free Tracked 48 service.
5. Tracking and Delivery
- All orders are sent using a tracked service.
- Tracking details will be emailed to you when your order is dispatched.
- For orders fulfilled by Lawrence & Barnes, they will forward tracking information direct to you (don’t worry, Wool Hugger are still primary contact for your order and will assist throughout the order & shipping process).
- It is your responsibility to ensure that delivery information is accurate at the time of ordering.
If a parcel is returned to us due to an incorrect or incomplete address, we may charge a re-delivery fee.
6. Customs, Duties & Taxes (International Orders)
Orders shipped outside the UK may be subject to import duties, taxes, or handling fees imposed by your local customs authority.
- These charges are not included in our prices and must be paid by the recipient.
- Wool Hugger is not responsible for delays or additional costs due to customs processes.
7. Delivery Issues
If your parcel does not arrive within the expected timeframe:
- Check your tracking link.
- Contact the courier directly for the latest status.
- If still unresolved, contact us at sales@woolhugger.com with your order number.
Lost Parcels:
A parcel is only considered lost after the courier has completed its investigations. At that point, we can offer a replacement or refund.
8. Damaged or Missing Items
Please inspect your order upon arrival. If items are missing or damaged, notify us within 72 hours of delivery with photographic evidence. This allows us to open a claim with the courier and resolve the issue promptly.
9. Pre-Orders and Custom Items
- Pre-order items will be dispatched on or around the date specified on the product page.
- Custom-made or personalised products may have extended processing times. Estimated dispatch dates will be clearly stated at checkout.
10. Contact Us
For any shipping queries, please contact:
Wool Hugger
Email: sales@woolhugger.com
Telephone: 01423 209019
Returns & correspondence: Wool Hugger, Haggs Rd, Harrogate, HG3 1EQ